Outage in CallRail

Google Ads Call Details Forwarding Issue

Resolved Minor
April 12, 2025 - Started 9 days ago - Lasted about 1 hour
Official incident page

Need to monitor CallRail outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including CallRail, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating reports of some dropped calls for Google Ads Call Details Forwarding to CallRail trackers. Other calls are routing correctly and reporting and access to CallRail are unaffected.
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 04/12/2025 04:53PM

This issue has been resolved.

MONITORING 9 days ago - at 04/12/2025 04:41PM

Google Ads Call Details Forwarding calls should now be returning to normal. Though we will continue to monitor this to ensure the issue has been fully resolved.

IDENTIFIED 9 days ago - at 04/12/2025 04:05PM

We have identified the root cause of this issue and are working to resolve it.

INVESTIGATING 9 days ago - at 04/12/2025 03:44PM

We are investigating reports of some dropped calls for Google Ads Call Details Forwarding to CallRail trackers. Other calls are routing correctly and reporting and access to CallRail are unaffected.

Latest CallRail outages

Call Log Export Issue - 20 days ago
SMS Messaging May be Delayed - about 1 month ago
Caller ID information is delayed - about 2 months ago

Be the first to know when CallRail and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3950 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook