Outage in CallRail

Facebook Integration disruption of service

Resolved Major

May 28, 2025 - Started 11 months ago - Lasted about 2 hours
Official incident page

Incident Report

Our monitoring indicates disruption to the APIs used by our Facebook Integration. Customers using CallRail's Facebook Integration may experience degraded service or intermittent failures due to issues with the upstream provider, including delayed conversion reporting data and missing or incorrect CPL, keyword, and campaign data. Customers may also experience issues configuring or authorizing the Facebook Integration on CallRail's platform. We are closely monitoring the fix and will report when service is restored for all customers.

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/28/2025 03:23PM

This incident has been resolved.

MONITORING 11 months ago - at 05/28/2025 03:05PM

Our monitoring indicates that the previously reported errors are now clearing. We are continuing to observe the situation closely to confirm full resolution.

IDENTIFIED 11 months ago - at 05/28/2025 01:45PM

Our monitoring indicates disruption to the APIs used by our Facebook Integration.

Customers using CallRail's Facebook Integration may experience degraded service or intermittent failures due to issues with the upstream provider, including delayed conversion reporting data and missing or incorrect CPL, keyword, and campaign data. Customers may also experience issues configuring or authorizing the Facebook Integration on CallRail's platform.

We are closely monitoring the fix and will report when service is restored for all customers.

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