Outage in Canva

Degraded performance

Resolved Minor
July 31, 2024 - Started 2 months ago - Lasted about 14 hours
Official incident page

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Outage Details

Users might experience slower performance and increased errors with the following functionality: 1. Saving and editing designs 2. Using background remover and photo editor 3. Loading images on the photo editor 4. Downloading designs 5. Export designs via Connect API This is due to an external issue.
Components affected
Canva Design Downloads / Sharing Canva Edit Designs
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 07/31/2024 02:53PM

This incident has been resolved.

MONITORING 2 months ago - at 07/31/2024 04:35AM

We are currently monitoring the results.

IDENTIFIED 2 months ago - at 07/31/2024 02:41AM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 07/31/2024 01:18AM

Users might experience slower performance and increased errors with the following functionality:

1. Saving and editing designs
2. Using background remover and photo editor
3. Loading images on the photo editor
4. Downloading designs
5. Export designs via Connect API

This is due to an external issue.

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