Outage in Canva

Degraded performance

Resolved Minor
July 31, 2024 - Started over 1 year ago - Lasted about 14 hours
Official incident page

Incident Report

Users might experience slower performance and increased errors with the following functionality: 1. Saving and editing designs 2. Using background remover and photo editor 3. Loading images on the photo editor 4. Downloading designs 5. Export designs via Connect API This is due to an external issue.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/31/2024 02:53PM

This incident has been resolved.

MONITORING over 1 year ago - at 07/31/2024 04:35AM

We are currently monitoring the results.

IDENTIFIED over 1 year ago - at 07/31/2024 02:41AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 07/31/2024 01:18AM

Users might experience slower performance and increased errors with the following functionality:

1. Saving and editing designs
2. Using background remover and photo editor
3. Loading images on the photo editor
4. Downloading designs
5. Export designs via Connect API

This is due to an external issue.

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