Outage in Canva

Ongoing Issues with PayPal Payments

Resolved Major
February 25, 2025 - Started 15 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We’re aware of issues affecting PayPal payments, as well as publishing designs with premium elements — including for Canva Pro and Teams users subscribed via PayPal, even when no payment is required. Our team is actively working on a fix and will share updates as soon as possible. Thank you for your patience.
Components affected
Canva Design Downloads / Sharing
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 02/25/2025 07:43AM

This issue has now been resolved. If you continue to experience any errors, please try refreshing your page.

INVESTIGATING 15 days ago - at 02/25/2025 05:16AM

We’re aware of issues affecting PayPal payments, as well as publishing designs with premium elements — including for Canva Pro and Teams users subscribed via PayPal, even when no payment is required. Our team is actively working on a fix and will share updates as soon as possible. Thank you for your patience.

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