Outage in Canva

Ongoing Issues with PayPal Payments

Resolved Major
February 25, 2025 - Started 14 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We’re aware of issues affecting PayPal payments, as well as publishing designs with premium elements — including for Canva Pro and Teams users subscribed via PayPal, even when no payment is required. Our team is actively working on a fix and will share updates as soon as possible. Thank you for your patience.
Components affected
Canva Design Downloads / Sharing
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 02/25/2025 05:48PM

This issue is now resolved. Please refresh your design and try downloading it again.

INVESTIGATING 14 days ago - at 02/25/2025 04:42PM

We are continuing to investigate this issue.

INVESTIGATING 14 days ago - at 02/25/2025 04:39PM

We’re aware of issues affecting PayPal payments, as well as publishing designs with premium elements — including for Canva Pro and Teams users subscribed via PayPal, even when no payment is required. Our team is actively working on a fix and will share updates as soon as possible. Thank you for your patience.

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