Outage in Canva

Issue with Subscription Activation After Payment

Resolved Major

April 28, 2025 - Started 12 months ago - Lasted 1 day
Official incident page

Incident Report

We are currently aware of an issue where some users may experience problems with their subscription activating after payment. Our team is actively working to resolve this as quickly as possible. If you were affected, we will automatically process a refund for your purchase. We recommend attempting to subscribe again once the issue has been fully resolved. We will provide an update as soon as the fix is in place. Thank you for your patience and understanding.

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/30/2025 12:55AM

This incident is now resolved. Thank you for your patience and understanding.

MONITORING 12 months ago - at 04/29/2025 12:56AM

This is now mitigated. If you were affected, we will automatically process a refund for your purchase.
New subscription attempts are working so we recommend to subscribe again.

Thank you for your patience and understanding!

IDENTIFIED 12 months ago - at 04/28/2025 04:22PM

We are currently aware of an issue where some users may experience problems with their subscription activating after payment.

Our team is actively working to resolve this as quickly as possible.

If you were affected, we will automatically process a refund for your purchase.

We recommend attempting to subscribe again once the issue has been fully resolved.

We will provide an update as soon as the fix is in place. Thank you for your patience and understanding.

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