Outage in Canva

Users are unable to view or save changes to designs.

Resolved Major
July 08, 2025 - Started about 1 month ago - Lasted 1 day
Official incident page

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Outage Details

We are currently still investigating this issue.
Components affected
Canva View Designs Canva Design Downloads / Sharing Canva Edit Designs
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 07/09/2025 08:44AM

This incident has been resolved.

MONITORING about 1 month ago - at 07/09/2025 12:47AM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 07/08/2025 08:19AM

We've implemented a fix and monitoring results.

MONITORING about 1 month ago - at 07/08/2025 07:32AM

We've implemented a fix and monitoring results.

IDENTIFIED about 1 month ago - at 07/08/2025 04:56AM

We are currently working on a resolution

IDENTIFIED about 1 month ago - at 07/08/2025 04:10AM

Users may have issues with:
- Users are unable to view or save changes to designs
- Users of CanvaAI making general knowledge queries or how to use Canva features may see failure messages
- Realtime comments may not be working, and will need to refresh the page to see new comments
- Application Notification may not be working, and users will need to refresh page to see new notifications
- Timer and follow user on designs may not be working

INVESTIGATING about 1 month ago - at 07/08/2025 03:39AM

We are still investigating it.

INVESTIGATING about 1 month ago - at 07/08/2025 03:33AM

We are still investigating the issue

INVESTIGATING about 1 month ago - at 07/08/2025 02:13AM

We are currently still investigating this issue.

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