Outage in Canva

Users may encounter issues with brand kits

Resolved Minor

July 08, 2025 - Started 9 months ago - Lasted about 8 hours
Official incident page

Incident Report

Users may encounter issues related to brand kit: - Updating brand kit will fail - Using brand kits in a design may cause errors

Components affected

Canva Design Downloads / Sharing

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/09/2025 07:59AM

This incident has been resolved.

MONITORING 9 months ago - at 07/09/2025 04:59AM

We are continuing to monitor for any further issues.
- Users may have issues creating new brand kits

MONITORING 9 months ago - at 07/09/2025 04:31AM

We’re actively working on a solution to resolve this issue.

MONITORING 9 months ago - at 07/09/2025 03:52AM

We are working on a solution and continuing to monitor for any further issues.

INVESTIGATING 9 months ago - at 07/09/2025 12:36AM

Users may encounter issues related to brand kit:
- Updating brand kit will fail
- Using brand kits in a design may cause errors
- Downloading designs with brand kit will fail

INVESTIGATING 9 months ago - at 07/09/2025 12:30AM

Users may encounter issues related to brand kit:
- Updating brand kit will fail
- Using brand kits in a design may cause errors

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