Canva experienced intermittent errors with image and video uploads and media editing tools for 1.6 hours. Users could sometimes succeed by retrying their requests, but the issues affected the core media functionality of the platform. The incident was resolved after the team identified the root cause and implemented a fix.
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This incident is now resolved. Thank you for your patience and understanding.
We have implemented a fix and are monitoring the results.
A very small proportion of users may experience issues uploading new images and videos, or using functionality which edits or transforms images and videos.
We expect the issue to be fully recovered within ~20 minutes.
Users may experience intermittent issues uploading new images and videos, or using functionality which edits or transforms images and videos.
Requests may succeed when re-attempted.
We have identified the cause of the issue and are working on a fix.
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