Outage in Canva
Intermittent errors uploading images and videos or using media editing tools
Resolved MinorIncident Report
Summary AI Generated
Canva experienced intermittent errors with image and video uploads and media editing tools for 1.6 hours. Users could sometimes succeed by retrying their requests, but the issues affected the core media functionality of the platform. The incident was resolved after the team identified the root cause and implemented a fix.
Users may experience intermittent issues uploading new images and videos, or using functionality which edits or transforms images and videos.
Requests may succeed when re-attempted.
We have identified the cause of the issue and are working on a fix.
Components affected
Canva Image UploadsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 22 hours ago - at 05/21/2026 06:28AM
This incident is now resolved. Thank you for your patience and understanding.
MONITORING
about 23 hours ago - at 05/21/2026 05:40AM
We have implemented a fix and are monitoring the results.
A very small proportion of users may experience issues uploading new images and videos, or using functionality which edits or transforms images and videos.
We expect the issue to be fully recovered within ~20 minutes.
IDENTIFIED
about 24 hours ago - at 05/21/2026 04:56AM
Users may experience intermittent issues uploading new images and videos, or using functionality which edits or transforms images and videos.
Requests may succeed when re-attempted.
We have identified the cause of the issue and are working on a fix.
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