Outage in Carbonite

Cloud Fax Services and Core Messaging Europe were experiencing degradation in service.

Resolved Minor

April 23, 2026 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Cloud Fax services Europe - Fax Cloud Connect (RightFax) - Fax2Mail - Production Messaging Core Messaging Europe - Core Messaging - Email Tracking Number: IM3913794

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 04/23/2026 08:29AM

The following services experienced a service degradation. Backlogs have been cleared. The issue is now resolved. We appreciate your patience.

Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging

Core Messaging Europe
- Core Messaging - Email

Tracking Number: IM3913794

MONITORING 1 day ago - at 04/23/2026 08:18AM

The following services experienced a degradation in service. Service has been restored and is now being validated. Backlogs exist and currently being processed. We appreciate your patience.

Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging

Core Messaging Europe
- Core Messaging - Email

Tracking Number: IM3913794

INVESTIGATING 1 day ago - at 04/23/2026 07:40AM

The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging

Core Messaging Europe
- Core Messaging - Email

Tracking Number: IM3913794

INVESTIGATING 1 day ago - at 04/23/2026 06:41AM

The following services are experiencing degradation in service. Degradation started on April 22nd at 21:55 GMT. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Cloud Fax services Europe
- Fax Cloud Connect (RightFax)
- Fax2Mail
- Production Messaging

Core Messaging Europe
- Core Messaging - Email

Tracking Number: IM3913794

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