Outage in Carbonite
Zix - Customer Portal incorrectly authentication issue
Minor
July 28, 2026 - Started about 23 hours ago
Official incident page
Official incident page
Incident Report
Summary AI Generated
**Carbonite – Zix Customer Portal Authentication Issue** Partners were incorrectly authenticating through the Zix Customer Portal using incorrect login credentials. The incident was identified and triaged by the team. The issue was resolved within 6 minutes.
We are currently investigating reports of partners incorrectly authenticating through the Customer Portal with incorrect log ins. Our team is actively triaging this issue now.
Incident: IM3969646
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Latest Updates ( sorted recent to last )
MONITORING
about 23 hours ago - at 07/28/2026 05:38PM
We have successfully initiated a rollback that caused this authentication issue and have confirmed the issue no longer is ouccring. We are continuing to actively monitor our logs to ensure everything is fully operational.
Incident: IM3969646
IDENTIFIED
about 23 hours ago - at 07/28/2026 05:31PM
We are currently investigating reports of partners incorrectly authenticating through the Customer Portal with incorrect log ins. Our team is actively triaging this issue now.
Incident: IM3969646
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