Outage in CardConnect

INCIDENT: CoPilot & CardPointe Loading Issues

Resolved Major
June 17, 2023 - Started over 2 years ago - Lasted 36 minutes
Official incident page

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Outage Details

We are currently experiencing intermittent issues while loading CoPilot and CardPointe Applications. We are currently investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/17/2023 04:23PM

Hello,

Our teams have been made aware that one of our upstream providers is currently experiencing an outage which is impacting access to our application for some users. The provider is aware of the issue, and is working to resolve it.


Please note: CardPointe and CoPilot applications are fully operational and processing without issue.

INVESTIGATING over 2 years ago - at 06/17/2023 03:47PM

We are currently experiencing intermittent issues while loading CoPilot and CardPointe Applications. We are currently investigating the issue.

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