Outage in CardConnect

INCIDENT: CoPilot & CardPointe Latency Issues

Resolved Minor
July 25, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Users may experience extended load times and rendering issues while using CoPilot and CardPointe. We are currently investigating the issue.
Components affected
CardConnect CoPilot CardConnect CardPointe Desktop

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 07/25/2023 04:59PM

This incident has been resolved.

MONITORING about 2 years ago - at 07/25/2023 03:46PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 years ago - at 07/25/2023 02:59PM

Users may experience extended load times and rendering issues while using CoPilot and CardPointe. We are currently investigating the issue.

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