Outage in CardConnect

CardPointe Funding Delay - FD South Merchants

Resolved Minor
November 15, 2023 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

Please be advised, some merchants processing on the FD South platform may experience a funding delay for batches settled between 11/9-11/14. We are currently working to rectify this issue. Once resolved, Impacted merchants can expect to see funds deposited after an additional 24-hour delay.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/16/2023 09:16PM

This incident has been resolved.

MONITORING over 1 year ago - at 11/15/2023 10:32PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 11/15/2023 03:42PM

Please be advised, some merchants processing on the FD South platform may experience a
funding delay for batches settled between 11/9-11/14. We are currently working to rectify this issue.

Once resolved, Impacted merchants can expect to see funds deposited after an additional 24-hour delay.

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