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Outage in CardConnect

CardPointe Reporting Delays

Resolved Minor
February 20, 2026 - Started 2 months ago - Lasted about 8 hours
Official incident page

Incident Report

Please be advised, some merchants may notice reporting delays within CardPointe for transactions funded on 2/19. This is isolated to reporting only, transactions have processed and we are working to ensure statuses are updated. Please contact support at 877-828-0720 for additional questions regarding funding/transaction review.
Components affected
CardConnect CardPointe Desktop

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/21/2026 12:46AM

This incident has been resolved.

IDENTIFIED 2 months ago - at 02/20/2026 05:01PM

Please be advised, some merchants may notice reporting delays within CardPointe for transactions funded on 2/19. This is isolated to reporting only, transactions have processed and we are working to ensure statuses are updated. Please contact support at 877-828-0720 for additional questions regarding funding/transaction review.

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