CardConnect experienced a service disruption affecting CardPointe Integrated Terminals and the Bolt component for 18 hours. The incident impacted business operations as terminals lost connectivity, though most devices were able to reconnect automatically. The issue was resolved after implementing a fix, with manual power cycling required for devices that couldn't reconnect on their own.
This incident has been resolved.
A fix has been implemented, we are monitoring the results. If your device is unable to reconnect, please power cycle the device to restore connectivity.
We have identified a CardPointe Integrated Terminal service disruption which may be impacting your business. Terminals should reconnect automatically. If your device is unable to reconnect, please power cycle the device to restore connectivity.
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