Outage in CardConnect

INCIDENT: CardPointe Reporting Delays

Resolved Minor
March 19, 2024 - Started about 1 year ago - Lasted 6 days
Official incident page

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Outage Details

Please be advised, some merchants may notice reporting delays within CardPointe. Note: This is isolated to reporting only. There may be a delay in CardPointe funding files and funding API.
Components affected
CardConnect CardPointe Desktop
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/25/2024 08:02PM

This incident has been resolved.

MONITORING about 1 year ago - at 03/25/2024 02:21AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 03/22/2024 03:39PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 03/22/2024 12:12PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 03/21/2024 08:35PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 03/21/2024 04:20PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 03/21/2024 01:47PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 03/20/2024 01:32PM

The issue has been identified and a fix is being implemented.

MONITORING about 1 year ago - at 03/19/2024 06:34PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 03/19/2024 05:52PM

The issue has been identified and we are implementing a fix.

INVESTIGATING about 1 year ago - at 03/19/2024 02:08PM

Please be advised, some merchants may notice reporting delays within CardPointe. Note:
This is isolated to reporting only. There may be a delay in CardPointe funding files and funding API.

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