Outage in CardConnect

Card Pointe Retail Terminal Disruption

Resolved Minor
May 15, 2025 - Started 6 months ago - Lasted 4 days
Official incident page

Incident Report

We are investigating a Card Pointe Retail Terminal disruption which may be impacting your business. We are currently working to resolve this issue.
Components affected
CardConnect CardPointe Terminal

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/19/2025 02:10PM

This incident has been resolved.

MONITORING 6 months ago - at 05/16/2025 03:33PM

We are continuing to monitor feedback on this issue. If you are experiencing connectivity issues, please contact your Internet Service Provider to review. Our support resources are available to assist with any additional concerns.

MONITORING 6 months ago - at 05/16/2025 03:17PM

We are continuing to monitor for any further issues.

MONITORING 6 months ago - at 05/16/2025 03:16PM

We are continuing to monitor feedback on this issue. If you are experiencing connectivity issues, please contact your Internet Service Provider to review. Our support resources are available to assist with any additional concerns.

INVESTIGATING 6 months ago - at 05/15/2025 06:51PM

We are investigating a Card Pointe Retail Terminal disruption which may be impacting your
business. We are currently working to resolve this issue.

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