Outage in Caseware Cloud

Caseware Cloud Service, Partial Outage for Canada, Europe, Asia Pacific users : issue with logging in via Single Sign-On (SSO)

Resolved Major

December 04, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are experiencing a Partial Outage of our Caseware Cloud Service in the CA, EU, AP regions. We have received reports from users having issues logging in via Single Sign-On (SSO). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 12/04/2025 03:53PM

This incident has been resolved.

MONITORING 2 months ago - at 12/04/2025 03:20PM

Logging in via Single Sign-On (SSO)s have resumed normal activity.
We are continuing to monitor our systems to ensure that there are no residual issues. We will provide updates as necessary.
We apologize for any inconvenience.

INVESTIGATING 2 months ago - at 12/04/2025 02:49PM

We are experiencing a Partial Outage of our Caseware Cloud Service in the CA, EU, AP regions. We have received reports from users having issues logging in via Single Sign-On (SSO). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.

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