Outage in Caseware Cloud

Cloud-based Engagement Solutions - Cloud Connector, Partial Outage, All Regions

Resolved Major

October 29, 2025 - Started 4 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are experiencing a partial outage for Caseware Cloud Connector in all regions. Initial investigation indicates that these disruptions are related to an ongoing Microsoft outage, which is impacting connectivity and availability for Cloud Connector. Our technical teams are actively monitoring the Microsoft incident and further updates will be provided as it becomes available. We apologize for any inconvenience.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/29/2025 09:52PM

This incident has been resolved.

MONITORING 4 months ago - at 10/29/2025 09:41PM

Cloud-based Engagement Solutions in all regions have resumed normal activity.
We are continuing to monitor our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

IDENTIFIED 4 months ago - at 10/29/2025 08:02PM

The source of the partial outage for Caseware Cloud Connector in all regions has been identified,
Microsoft initiated the deployment and actively working.
An update will be provided within the hour.
We apologize for any inconvenience.

INVESTIGATING 4 months ago - at 10/29/2025 06:33PM

We are experiencing a partial outage for Caseware Cloud Connector in all regions.
Initial investigation indicates that these disruptions are related to an ongoing Microsoft outage, which is impacting connectivity and availability for Cloud Connector.

Our technical teams are actively monitoring the Microsoft incident and further updates will be provided as it becomes available.

We apologize for any inconvenience.

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