Outage in Caseware Cloud
Caseware Cloud Services, Cloud-based Engagement Solutions, Data Analytics Platform, Smart Sync Server: Operational issues on multiple services from AWS for US, CA, EU, UK, AP regions in Production.
Resolved MajorIncident Report
Experiencing a Major Outage of our all applications for US, EU, UK, AP region. We have identified a possible AWS outage and working to identify the root cause to determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 10/20/2025 01:25PM
All applications monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
MONITORING
7 months ago - at 10/20/2025 12:12PM
All applications have resumed to normal activity.
We still continue to monitor our systems to ensure that there are no residual issues and we will continue to provide updates as necessary.
MONITORING
7 months ago - at 10/20/2025 11:13AM
All applications have resumed to normal activity.
We still continue to monitor our systems to ensure that there are no residual issues and we will continue to provide updates as necessary.
MONITORING
7 months ago - at 10/20/2025 10:13AM
All applications have resumed to normal activity.
We shall continue to monitor our systems to ensure that there are no residual issues and we will continue to provide updates as necessary.
IDENTIFIED
7 months ago - at 10/20/2025 09:41AM
We continue to experience a significant outage across several applications for US, EU, UK and AP regions and an operational issue on services provided by AWS Cloud has been identified as the cause of the disruption.
AWS have applied initial mitigations and advise that systems are on the pathway to recovery. Caseware will continue to monitor its applications and further updates will be provided in due course.
Thank you for your continued patience.
IDENTIFIED
7 months ago - at 10/20/2025 08:58AM
We are experiencing a significant outage across several applications for US, EU, UK and AP regions. An operational issue on services provided by AWS Cloud has been identified as the cause of the disruption and we are working to determine the necessary corrective actions.
The majority of cloud services in CA are performing, apart from SmartSync cloud where users may experience difficulty in accessing sync copies from the Working Papers interface.
An update will be provided within the hour.
We apologize for any inconvenience.
INVESTIGATING
7 months ago - at 10/20/2025 08:11AM
We are continuing to investigate this issue.
INVESTIGATING
7 months ago - at 10/20/2025 08:04AM
We are continuing to investigate this issue.
INVESTIGATING
7 months ago - at 10/20/2025 07:44AM
Experiencing a Major Outage of our all applications for US, EU, UK, AP region. We have identified a possible AWS outage and working to identify the root cause to determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
Latest Caseware Cloud outages
Cloud-based Engagement Solutions, Degraded Performance for United States and Asia Pacific users - 22 days ago
Cloud-based Engagement Solutions, Major Outage for Canada users - about 1 month ago
SmartSync Cloud Service, Degraded Performance for Europe users - about 2 months ago
Caseware Cloud Service Partial Outage for Asia Pacific users | SSO login failures - about 2 months ago
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