Outage in Caseware Cloud

SmartSync Cloud Service, Degraded Performance for Europe users

Resolved Minor

September 20, 2025 - Started 8 months ago - Lasted 14 minutes
Official incident page

Incident Report

We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 09/19/2025 08:54PM

SmartSync Cloud Service monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.

MONITORING 8 months ago - at 09/19/2025 08:47PM

SmartSync Cloud Service has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

INVESTIGATING 8 months ago - at 09/19/2025 08:40PM

We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Europe region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.

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