Outage in Caseware Cloud
Cloud-based Engagement Solutions, Partial Outage for Europe, United Kingdom users
Resolved MajorIncident Report
We are experiencing a Partial Outage of our Cloud-based Engagement Solutions in the Europe, United Kingdom region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 09/12/2025 03:54PM
Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
MONITORING
8 months ago - at 09/12/2025 03:48PM
Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
IDENTIFIED
8 months ago - at 09/12/2025 03:45PM
The source of the Cloud-based Engagement Solutions Partial Outage has been identified and we have found a potential solution.
INVESTIGATING
8 months ago - at 09/12/2025 03:22PM
Continuing to investigate the outage of our Cloud-based Engagement Solutions service(s). At this moment no additional information is available, we will keep you informed as new information becomes available.
MONITORING
8 months ago - at 09/12/2025 02:44PM
Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
INVESTIGATING
8 months ago - at 09/12/2025 02:35PM
We are experiencing a Partial Outage of our Cloud-based Engagement Solutions in the Europe, United Kingdom region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
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