Outage in Caseware Cloud

Cloud-based Engagement Solutions, Degraded Performance for United States users

Resolved Minor

January 22, 2026 - Started 24 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

Components affected

Caseware Cloud Cloud-based Engagement Solutions

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Latest Updates ( sorted recent to last )

RESOLVED 24 days ago - at 01/22/2026 09:46PM

Cloud-based Engagement Solutions monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.

MONITORING 24 days ago - at 01/22/2026 09:28PM

Cloud-based Engagement Solutions has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

INVESTIGATING 24 days ago - at 01/22/2026 09:14PM

We are experiencing a Degraded Performance of our Cloud-based Engagement Solutions in the United States region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.

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