Outage in Caseware Cloud
Extractly, Degraded Performance for Europe users
Resolved MinorIncident Report
We are experiencing a Degraded Performance of our Extractly Service in the EU region. This is purely limited to admin portal. Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 01/27/2026 06:25PM
Extractly monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.
IDENTIFIED
3 months ago - at 01/27/2026 05:22PM
The source of the Extractly Degraded performance has been identified and still working on the potential solution that we found.
IDENTIFIED
3 months ago - at 01/27/2026 04:13PM
The source of the Extractly Degraded performance has been identified and still working on the potential solution that we found.
IDENTIFIED
3 months ago - at 01/27/2026 03:33PM
We are continuing to work on a fix for this issue.
IDENTIFIED
3 months ago - at 01/27/2026 03:25PM
The source of the Extractly Degraded performance has been identified and still working on the potential solution that we found.
IDENTIFIED
3 months ago - at 01/27/2026 02:11PM
The source of the Extractly Degraded performance has been identified and still working on the potential solution that we found.
IDENTIFIED
3 months ago - at 01/27/2026 01:14PM
The source of the Extractly Degraded performance has been identified and we have found a potential solution.
IDENTIFIED
3 months ago - at 01/27/2026 12:18PM
We are experiencing a Degraded Performance of our Extractly Service in the EU region. This is purely limited to admin portal. Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.
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