Outage in Caseware Cloud
Caseware Cloud Service - Partial Outage - Sherlock
Resolved MajorIncident Report
We are currently experiencing a temporary outage impacting the Issuev2 Sherlock API and the Issuev2 dataset in the Sherlock Reader/Builder.
Our engineering team is actively investigating and working on a fix. We will provide updates as progress is made.
Thank you for your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 01/29/2026 06:46PM
The Issuev2 Sherlock API and the Issuev2 dataset within the Sherlock Reader/Builder are operating normally. Post-resolution monitoring has completed successfully.
At this time, the incident is considered fully resolved. We apologize for any inconvenience.
MONITORING
15 days ago - at 01/29/2026 05:42PM
The Issuev2 Sherlock API and the Issuev2 dataset in the Sherlock Reader/Builder has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
MONITORING
15 days ago - at 01/29/2026 01:56PM
The Issuev2 Sherlock API and the Issuev2 dataset in the Sherlock Reader/Builder has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
IDENTIFIED
16 days ago - at 01/28/2026 07:24PM
Our engineering teams remain actively engaged and are making progress toward a fix.
We will provide further updates once the fix is deployed tomorrow.
IDENTIFIED
16 days ago - at 01/28/2026 06:00PM
We are continuing to work on a fix for this issue.
IDENTIFIED
16 days ago - at 01/28/2026 05:12PM
We are currently experiencing a temporary outage impacting the Issuev2 Sherlock API and the Issuev2 dataset in the Sherlock Reader/Builder.
Our engineering team is actively investigating and working on a fix. We will provide updates as progress is made.
Thank you for your patience.
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