Outage in Caseware Cloud

Sherlock, Degraded Performance for Canada users

Resolved Minor

February 25, 2026 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing a Degraded Performance of our Sherlock in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

Components affected

Caseware Cloud Sherlock

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/25/2026 05:16PM

Sherlock monitoring has resumed successfully - Incident Resolved.
We apologize for any inconvenience.

MONITORING about 2 months ago - at 02/25/2026 04:14PM

Sherlock has resumed normal activity.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.

IDENTIFIED about 2 months ago - at 02/25/2026 03:50PM

The source of the Sherlock Degraded Performance has been identified and we have found a potential solution.

INVESTIGATING about 2 months ago - at 02/25/2026 03:37PM

We are experiencing a Degraded Performance of our Sherlock in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
We apologize for any inconvenience.

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