Outage in Central 1

Alert! INC150860 – JIRA Access Unavailable

Resolved Minor
November 24, 2022 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Central 1 moved our JIRA application (https://jira.central1.com) behind the Secure Site on Wednesday, November 23 to improve its security. As a result, the process to provision access for new external users has changed and existing external users will notice some differences in logon steps. Please read our Improving JIRA Security to learn more. Currently there is an active incident with some profiles/access to the new JIRA login where customers will see an error when trying to log on. Central 1 is working to restore access. We will provide an update by 9 a.m. PT (12 p.m. ET) on Friday November 25 or sooner once resolved. Central 1 - Support@central1.com - 1.888.889.7878, press 1
Components affected
Central 1 Secure Site & User Management Central 1 ServiceNow
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/24/2022 11:17PM

JIRA access for clients has been restored.

Please reach out to your Business Analyst if you need direction gaining access to the Secure Site – the new JIRA link.

IDENTIFIED about 2 years ago - at 11/24/2022 09:39PM

Central 1 moved our JIRA application (https://jira.central1.com) behind the Secure Site on Wednesday, November 23 to improve its security. As a result, the process to provision access for new external users has changed and existing external users will notice some differences in logon steps. Please read our Improving JIRA Security to learn more.

Currently there is an active incident with some profiles/access to the new JIRA login where customers will see an error when trying to log on. Central 1 is working to restore access.

We will provide an update by 9 a.m. PT (12 p.m. ET) on Friday November 25 or sooner once resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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