Outage in Central 1

INC182868 - SMS text banking disruption

Minor
July 10, 2024 - Started 11 days ago
Official incident page

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Outage Details

Please be advised that we are currently experiencing a service disruption with Mobile Text Banking (SMS) caused by a change our vendor made on July 7th. Users may receive an error message stating 'you have changed your mobile carrier. To ensure the safety and security of your account, we have disabled mobile banking'. Current work around is to use the mobile app or mobile browser to access online banking where possible. We understand the importance of keeping you informed during this incident. Our next update will be provided by July 12th at 10:30 a.m. PT (1:30 p.m. EST). Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Latest Updates ( sorted recent to last )
IDENTIFIED 3 days ago - at 07/18/2024 07:48PM

Central 1 has identified root cause with our vendor. We have a potential fix that is currently scheduled to go live in next weeks release (722).

Thank you for your support and understanding as we worked towards a resolution. We will provide the next update by Wednesday July 24 at 10:30 a.m. PT (1:30 p.m. EST).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

IDENTIFIED 9 days ago - at 07/12/2024 07:21PM

The incident has been identified with the vendor, and our teams are fully engaged in resolving the issue. We understand the impact this may have on your members’ experience and are working diligently to rectify the situation. As of now there is no approximate time for a fix in this case.

Thank you for your understanding and support during this incident. We will provide the next update by Friday July 19th 10:30 a.m. PT (1:30 p.m. EST). ensuring you have the latest information about the incident and its resolution.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

INVESTIGATING 11 days ago - at 07/10/2024 10:34PM

Please be advised that we are currently experiencing a service disruption with Mobile Text Banking (SMS) caused by a change our vendor made on July 7th. Users may receive an error message stating 'you have changed your mobile carrier. To ensure the safety and security of your account, we have disabled mobile banking'. Current work around is to use the mobile app or mobile browser to access online banking where possible.

We understand the importance of keeping you informed during this incident. Our next update will be provided by July 12th at 10:30 a.m. PT (1:30 p.m. EST).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

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