INC185213: E-statements Service Disruption

All updates provided by Doxim late yesterday have been completed and our connections to Doxim have been restored.

Central 1 is working with a few remaining clients and Doxim to troubleshoot connection issues, if you detect any issues please report to Digital Banking Support.

Doxim will provide the root cause analysis for the service outage.

Please be advised; We have updated all the configurations provided by Doxim and are re-enabling our connection to Doxim. Please login to online banking and confirm your Doxim services are now working. Please contact us if your Doxim services within online banking are still down, and we can work with you and Doxim to restore service.

Doxim began resuming customer services on August 28 as of 3 p.m. PT (6 p.m. ET) after thoroughly reviewing all systems and following a secure restoration plan in accordance with industry standards and under the guidance of its external advisors.

However, Doxim’s changes requires new configuration and updates to be made on our end, for each individual customer, for each service; e-Statements, e-Documents and cheque imagining. Central 1 was provided these steps to begin updating your configuration files and have been working diligently to make these changes.

We anticipate the updates and workflows will be completed today at 3 p.m. PT (6 p.m. ET). Which by then we will bring our connection back up with Doxim and service will be enabled.

We will provide our next update by or before Friday, August 30.

This service disruption is the result of an Incident from one vendor (Doxim) that has connectivity to MemberDirect and Forge banking to deliver eStatements, eDocuments and/or Cheque Images to online banking via Doxim based upon the end user activity in Online Banking.

The incident that occurred is on Doxim systems, and Central 1 has severed the connection to the Doxim environment (Prod and QA) until systems are fully remediated by the vendor. Questions on the specifics of this incident should be directed to Doxim. They are also actively issuing communications to their clients on progress.

Once Doxim has recovered their systems, we will restore connectivity for the 3 services (eStatements, eDocuments, Cheque Images). If you have any questions on your organizations connections to Doxim, please contact Digital Banking Support for assistance.

If your organization is not partnered with Doxim, then there is no impact to services.

Our 3rd party provider continues working on fixing the issue. We will provide an update as soon as we receive one.

We are currently experiencing a service interruption with E-statements. Our third-party provider is actively working to resolve the issue. We will provide an update by or before 4pm PT (7pm ET) and we appreciate your patience.

Central 1 Client Support Services
T 888 889 7878 Option 2
DigitalBanking_Support@central1.com