INC187900: Interac contacts and profiles issue

Central 1 has restored the impacted users original e-Transfer profiles as of 3:15 p.m. PT (6:15 p.m. ET). The Incident is resolved.
If you have an questions or concerns, please reach out to Digital Banking Support.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Central 1 is continuing to work on a solution to resolve profile issues for impacted users. All users are still able to send e-Transfers, as the send/receive function was not impacted. We will provide an update by 5 p.m. PT (8 p.m. ET).

The impact has been identified; This intermittent incident only impacted clients on MemberDirect or Forge with Interac 3.4, and users of those clients that attempted to use e-Transfer services between 1:15 to 8:55 a.m. PT (4:15 to 11:55 a.m. ET). The Impacted users would have been prompted to create a new e-Transfer profile. Central 1 teams are now working to restore the old profiles for the impacted users. Once the profiles are restored, if required staff will be able to see both profiles in Interac OAS.

We will provide an update on the restoration of profiles by 2 p.m. PT (5 p.m. ET) or sooner.

Please note that to prevent further creations of new Interac profiles we have fully rolled back Release 727. We continue to actively work on investigating and finding a root cause and resolution. For now, please advise your users that if they created a new profile earlier this morning, they will need to continue using this new profile and add new contacts as needed.

Rollback was completed at 8:55 am PT (11:55 am ET)

We apologies for the inconvenience this is causing your staff and users.
An update will be provided by 12 PM Pacific Time (3 PM Eastern Time) or sooner.

Please be advised that we are currently experiencing an intermittent disruption with our Interac services, where user Interac profiles are not being retrieved correctly. As a result, your users may be creating new or duplicate profiles or adding contacts that already exist. We are actively investigating this issue and working to resolve it as our top priority. An update will be provided by 9 AM Pacific Time (12 PM Eastern Time) or sooner.