Outage in Central 1

INC189591 - Possible 2-Step Verification SMS Delays

Resolved Minor
October 31, 2024 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Central 1 has been informed by our 2-Step Verification service provider that they are currently experiencing instability on their platform which could cause some delays in delivery. TeleSign is investigating this incident and we will provide an updates as we receive them. Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Components affected
Central 1 INTERAC e-Transfers® (EMT)
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/31/2024 10:49PM

Central 1 has received notification that the SMS delays have been resolved. Your customers should no longer experience delays receiving SMS messages.

INVESTIGATING about 2 months ago - at 10/31/2024 09:24PM

Central 1 has been informed by our 2-Step Verification service provider that they are currently experiencing instability on their platform which could cause some delays in delivery.

TeleSign is investigating this incident and we will provide an updates as we receive them.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

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