Outage in Central 1

INC193602 – Interac Alert: 3.5 e-Transfer degradation when updating contact information

Resolved Minor
January 17, 2025 - Started 19 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Interac has informed Central 1 that they are observing a degradation on their e-Transfer platform for all 3.5 Participants. An intermittent degradation was being observed on the e-Transfer platform for all 3.5 Participants. Customers using 3.5 may experience intermittent issues while trying to update contact information. Technical teams are actively investigating. Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Components affected
Central 1 Bill Payments Central 1 INTERAC e-Transfers® (EMT)
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 01/18/2025 12:15AM

Interac has advised the incident is resolved as of 3:13pm PT / 6:13pm ET.

INVESTIGATING 19 days ago - at 01/17/2025 10:53PM

We are continuing to investigate this issue.

INVESTIGATING 19 days ago - at 01/17/2025 08:58PM

Interac has informed Central 1 that they are observing a degradation on their e-Transfer platform for all 3.5 Participants. An intermittent degradation was being observed on the e-Transfer platform for all 3.5 Participants.

Customers using 3.5 may experience intermittent issues while trying to update contact information.
Technical teams are actively investigating.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

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