Outage in Central 1

Alert! - INC204567 - Prev-Comp-Test (PCT) environment server error

Resolved Minor

July 04, 2025 - Started 10 months ago - Lasted about 4 hours
Official incident page

Incident Report

Please advise that we are currently experiencing a server error in the Prev-Comp-Test (PCT) environment. Our team is actively investigating to identify the root cause and assess the impact. We are conducting a thorough analysis of the systems involved and working toward resolving the issue. An update will be sent out by 10:00 a.m. PT ( 1:00 p.m. ET) or sooner if the server error has been resolved. DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Components affected

Central 1 INTERAC e-Transfers® (EMT)

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/04/2025 05:40PM

The incident has been fully resolved. Our team has worked diligently to address the issue, and all systems and services are now functioning as expected.
Thank you for your support and understanding as we worked towards a resolution.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

INVESTIGATING 10 months ago - at 07/04/2025 04:57PM

We are investigating the incident and gathering information to help understand the cause and resolve the issue. An update will be sent out by 1:00 p.m. PT ( 4:00 p.m. ET) or sooner if the server error has been resolved.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

INVESTIGATING 10 months ago - at 07/04/2025 02:00PM

Please advise that we are currently experiencing a server error in the Prev-Comp-Test (PCT) environment.
Our team is actively investigating to identify the root cause and assess the impact. We are conducting a thorough analysis of the systems involved and working toward resolving the issue.

An update will be sent out by 10:00 a.m. PT ( 1:00 p.m. ET) or sooner if the server error has been resolved.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

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