INC194469 - Azure Data Center and OIDC logins Service Interruption

Services have remained stable since loadbalancing back across regions yesterday, January 29th.

A postmortem will be completed within the next two weeks.

Our Digital Banking services have fully stabilized following earlier authentication disruptions. While most clients experienced no outage due to our automated recovery in the Vancouver data center, some clients using OIDC authentication may have encountered login issues for up to two hours before services were restored. We have now fully transitioned OIDC authentication to our Vancouver UCP server and continue to monitor system performance.

Our teams are actively working to resolve the network issue in our Eastern data center. We will only restore the connection once our changes have been thoroughly tested to ensure stability. Our next update will be provided by 9:30 a.m. PT (12:30 p.m. ET).

Please note, that we have moved the OIDC authentication services to our Vancouver UCP server and logins using OIDC are now working. We continue to investigate the issue and monitoring the traffic.
We will provide an update by or before 9:30 AM PT (12:30 PM ET).

Central 1 Client Support Services T 888 889 7878 Option 2 / DigitalBanking_Support@central1.com

Digital Banking is currently experiencing a network outage in our Azure data center and have failed Online Banking services over to the Vancouver data center. But, this issue is currently affecting logins that use OIDC authentication. Our Central 1 teams are actively working on resolving the issue. We will provide an update by 9:30 PM PT (12:30 AM ET).

Central 1 Client Support Services T 888 889 7878 Option 2 / DigitalBanking_Support@central1.com