Outage in Central 1

INC195760 - Wires AML Compliance Delay

Resolved Minor
February 20, 2025 - Started 20 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Central 1’s vendor used for reviewing all outgoing and incoming domestic/foreign wires for anti-money laundering (AML) compliance has an incident today preventing the automated review of the wires. Central 1 has immediately began our disaster recovery plan for the manual review and release of the wires. If you have an urgent wire with a pending status, please contact the wire desk to get the wire released. An update will be sent out at 11 a.m. PT (2 p.m. ET), or sooner if vendor service is restored. Central 1 - Support@central1.com - 1.888.889.7878, press 1.
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 02/20/2025 08:12PM

Central 1’s vendor has restored the automated processing for reviewing outgoing and incoming domestic/foreign wires for anti-money laundering (AML) compliance.

Wires will be processed by today’s wires system deadline.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.

IDENTIFIED 20 days ago - at 02/20/2025 07:21PM

Central 1’s vendor used for reviewing all outgoing and incoming domestic/foreign wires for anti-money laundering (AML) compliance continues to have system issues preventing the automated review of the wires.

Central 1’s Teams are working diligently to manually review and release the wires for processing by today’s 2:15 p.m. PT (5:15 p.m. ET) cut off time.

If you have an urgent wire with a pending status, please contact Central 1 to get the wire released.

An update will be sent out at 1 p.m. PT (4 p.m. ET), or sooner if vendor service is restored.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.

IDENTIFIED 20 days ago - at 02/20/2025 05:23PM

Central 1’s vendor used for reviewing all outgoing and incoming domestic/foreign wires for anti-money laundering (AML) compliance has an incident today preventing the automated review of the wires. Central 1 has immediately began our disaster recovery plan for the manual review and release of the wires.

If you have an urgent wire with a pending status, please contact the wire desk to get the wire released.

An update will be sent out at 11 a.m. PT (2 p.m. ET), or sooner if vendor service is restored.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.

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