INC196440 - Service Disruption: Impact on Outbound Wires and Potential OIDC Service Interruption

Microsoft was able to resolve their incident impacting their customers connectivity to resources through network routes in Canada. They identified an issue with a network device and took steps to move traffic to healthy routes.

Central 1 observed no impact to OIDC login or other Digital Banking Services throughout the Microsoft incident. Wires and e-Transfers have been released, and all other services have recovered.

We will continue to monitor services throughout the day and resolve the incident after confirmed stability.

Microsoft has begun recovering their DNS services. Central 1 wanted to highlight additional impacts that may have been experienced during the Microsoft outage to our services which have begun to recover.

e-Transfers held for decisioning in EFM are delayed to be processed. You can still mark the record as "fraud" or "not fraud," and the e-Transfer will be queued and released once DNS services recover. There is no impact on sending or receiving e-Transfers that are not flagged as potential fraud, which represents the vast majority of transactions.

Additionally, CAS Online may not be available for some users, as certain services rely on Azure (Microsoft).

There is no impact to Digital Banking logins, which remain fully operational.

Central 1 continues to explore and implement workarounds to restore services while Microsoft works to resolve their DNS issues. We will provide our next update by 12 p.m. PT (3 p.m. ET).

Central 1 is currently experiencing a service disruption due to ongoing issues with Microsoft Azure, which Central 1 relies on for certain services.

As a result, outbound wire transfers are currently paused, with transactions queuing until the issue is resolved.

Our team is actively investigating the full extent of the impact, and we are closely monitoring the situation. Please note that our OIDC (OpenID Connect) service may also be affected if there is a DNS impact, as the Time-to-Live (TTL) threshold approaches.

We will provide further updates as more information becomes available. If you have any questions, please reach out to our support team.

Central 1 - Support@central1.com - 1.888.889.7878, press 1.