Outage in Central 1

INC197038: Interac Etransfer 3.4 Autodeposits Service Delay

Resolved Minor

March 09, 2025 - Started 11 months ago - Lasted 44 minutes
Official incident page

Incident Report

Please be informed that Interac is currently experiencing a service disruption affecting incoming 3.4 autodeposits. While there are no errors at this time, these autodeposits remain stuck in the "Processing Autodeposit" status in OAS. All other functionalities, including 3.5 autodeposits, sending, registrations, contact management, and receiving with Q&A, continue to operate normally. This incident has been escalated, and all relevant teams are actively working to resolve the issue and process the affected autodeposits promptly. We will provide our next update by or befor 12 p.m. PT (3 p.m. ET). Central 1 Client Support Services T 888 889 7878 Option 1

Components affected

Central 1 Bill Payments

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 03/09/2025 01:36PM

The 3.4 autodeposit queue has been successfully cleared by Interac, and autodeposits that were in "Processing Autodeposit" status in OAS are now "Completed" and the incident is now resolved.

Should you encounter any further issues or have concerns, please don't hesitate to contact Support for assistance.

Central 1 Client Support Services T 888 889 7878

IDENTIFIED 11 months ago - at 03/09/2025 01:04PM

Please be informed that Interac is currently experiencing a service disruption affecting incoming 3.4 autodeposits. While there are no errors at this time, these autodeposits remain stuck in the "Processing Autodeposit" status in OAS.

All other functionalities, including 3.5 autodeposits, sending, registrations, contact management, and receiving with Q&A, continue to operate normally.

This incident has been escalated, and all relevant teams are actively working to resolve the issue and process the affected autodeposits promptly.

We will provide our next update by or befor 12 p.m. PT (3 p.m. ET).

Central 1 Client Support Services T 888 889 7878 Option 1

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