Outage in Central 1

INC197972: MDB and CAS intermittent login issues

Resolved Minor

March 24, 2025 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

Currently credit union employee’s and members may experience intermittent errors when trying to log into Forge/MemberDirect Commercial or CAS Online accounts. Trying to login multiple times has worked as the error is intermittent. Our teams are actively working to resolve the situation as quickly as possible. Thank you for your patience and understanding. Client Support Services T 888 889 7878 Option 1 support@central1.com

Components affected

Central 1 Bill Payments Central 1 INTERAC e-Transfers® (EMT)

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 03/24/2025 06:04PM

The intermittent incident has been resolved following an emergency server restart on two of our devices. If you encounter any further issues, please don't hesitate to contact Support.

Client Support Services T 888 889 7878 Option 1 support@central1.com

INVESTIGATING 12 months ago - at 03/24/2025 05:22PM

Currently credit union employee’s and members may experience intermittent errors when trying to log into Forge/MemberDirect Commercial or CAS Online accounts. Trying to login multiple times has worked as the error is intermittent.

Our teams are actively working to resolve the situation as quickly as possible. Thank you for your patience and understanding.

Client Support Services T 888 889 7878 Option 1 support@central1.com

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