Outage in Central 1

INC201163 – Some Corporate Remote Deposit Capture (cRDC) Clients receiving error on deposits

Minor
May 14, 2025 - Started about 6 hours ago
Official incident page

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Outage Details

Some business members using Corporate Remote Deposit Capture (cRDC) are receiving a “call to deposit notification service failed” error message. This is occurring if the Corporate Clients’ deposit account at your organization is less than 12 digits. Currently there is no workaround. Our technical support is actively investigating this incident, and we will provide an update by 3:00 pm PT (6:00 pm ET). Central 1 Support - Support@central1.com - 1.888.889.7878, press 1
Components affected
Central 1 Bill Payments
Latest Updates ( sorted recent to last )
IDENTIFIED about 2 hours ago - at 05/14/2025 09:51PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 hours ago - at 05/14/2025 09:39PM

Central 1 has identified the point of failure for the deposit errors some cRDC members were experiencing.

A fix (CHG159573) will be going in this evening to resolve the incident. We will monitor the service tomorrow and provide a final update confirming the error has been fixed.

IDENTIFIED about 6 hours ago - at 05/14/2025 05:58PM

Some business members using Corporate Remote Deposit Capture (cRDC) are receiving a “call to deposit notification service failed” error message. This is occurring if the Corporate Clients’ deposit account at your organization is less than 12 digits. Currently there is no workaround.

Our technical support is actively investigating this incident, and we will provide an update by 3:00 pm PT (6:00 pm ET).


Central 1 Support - Support@central1.com - 1.888.889.7878, press 1

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