Outage in Central 1
INC201163 – Some Corporate Remote Deposit Capture (cRDC) Clients receiving error on deposits
Resolved MinorIncident Report
Some business members using Corporate Remote Deposit Capture (cRDC) are receiving a “call to deposit notification service failed” error message. This is occurring if the Corporate Clients’ deposit account at your organization is less than 12 digits. Currently there is no workaround.
Our technical support is actively investigating this incident, and we will provide an update by 3:00 pm PT (6:00 pm ET).
Central 1 Support - Support@central1.com - 1.888.889.7878, press 1
Components affected
Central 1 Bill PaymentsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/15/2025 04:33PM
The fix (CHG159573) for this incident was successfully deployed last night. The affected Corporate Capture clients should no longer receive an error when submitting their deposits.
IDENTIFIED
11 months ago - at 05/14/2025 09:51PM
We are continuing to work on a fix for this issue.
IDENTIFIED
11 months ago - at 05/14/2025 09:39PM
Central 1 has identified the point of failure for the deposit errors some cRDC members were experiencing.
A fix (CHG159573) will be going in this evening to resolve the incident. We will monitor the service tomorrow and provide a final update confirming the error has been fixed.
IDENTIFIED
11 months ago - at 05/14/2025 05:58PM
Some business members using Corporate Remote Deposit Capture (cRDC) are receiving a “call to deposit notification service failed” error message. This is occurring if the Corporate Clients’ deposit account at your organization is less than 12 digits. Currently there is no workaround.
Our technical support is actively investigating this incident, and we will provide an update by 3:00 pm PT (6:00 pm ET).
Central 1 Support - Support@central1.com - 1.888.889.7878, press 1
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