Outage in Central 1

INC201689 – PaymentStream Direct wires errors

Resolved Minor

May 22, 2025 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

Central 1 is currently investigating errors with PaymentStream Direct (PSD) wires. Reported errors include a missing wires navigation, template errors, or problems creating wires. Central 1 is investigating this with high urgency and will provide an update by 10:30 a.m. PT (1:30 p.m. ET). Central 1 - Support@central1.com - 1.888.889.7878, press 1

Components affected

Central 1 Bill Payments

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/22/2025 04:58PM

PSD wires service was degraded between 8:42 to 5:59 a.m. PT (11:42 to 11:59 a.m. ET) this morning. After an application restart the service has remained stable and will be closely monitored throughout the day.

Central 1 is investigating the point of failure with high urgency and will provide a postmortem with our findings within two weeks.

INVESTIGATING 11 months ago - at 05/22/2025 04:13PM

Central 1 is currently investigating errors with PaymentStream Direct (PSD) wires.

Reported errors include a missing wires navigation, template errors, or problems creating wires.

Central 1 is investigating this with high urgency and will provide an update by 10:30 a.m. PT (1:30 p.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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