INC201774 – Issue with “Accept” Function for Incoming Wires in PaymentStream Direct (PSD)

Change CHG159937 was implemented last night in production to correct the issue with the "Accept" functionality in PaymentStream Direct (PSD) for incoming wires.

Please, contact Client Support if you continue to have issues with the “Accept” functionality in PSD.

Central 1 - Support@central1.com - 1.888.889.7878, press

Change CHG159937 will be implemented in production this evening between 7 and 10 p.m. PT (10 p.m. to 1 a.m. ET) to correct the issue with the "Accept" functionality in PaymentStream Direct (PSD) for incoming wires.

We will provide our next update by Tuesday, May 27, at 11:00 a.m. PT (2:00 p.m. ET).


Central 1 - Support@central1.com - 1.888.889.7878, press

Central 1 is currently investigating an issue with the "Accept" functionality in PaymentStream Direct (PSD) for incoming wires.

When attempting to use the “Accept” button on an incoming wire, users may encounter an error. The purpose of the “Accept” button is to reflect a status change in PSD, moving the wire from “Pending” to “Completed” once the credit union has posted the funds to a member’s account. This function does not affect the actual settlement of funds, which has already occurred when the wire enters PSD.

There is no impact to your members—funds have already been received and can be posted to member accounts as usual.

A fix is scheduled for deployment early next week, and we will continue to provide updates as we progress toward resolution.

We will provide our next update by Monday at 11:00 a.m. PT / 2:00 p.m. ET.

Central 1 - Support@central1.com - 1.888.889.7878, press 1