Outage in Central 1

INC203171 - CAS online missing settlement transactions

Resolved Minor

June 16, 2025 - Started 10 months ago - Lasted about 4 hours
Official incident page

Incident Report

Central 1’s technical team continues investigating the missing settlement value dated June 16th that is not posted to your Central 1 current account. The items appear in your current account as unsettled debits and credits An update for this incident will be posted at 12 p.m. PT (3 pm ET). Central 1 - Support@central1.com - 1.888.889.7878, press 1

Components affected

Central 1 Wire Transfers Central 1 Bill Payments

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/16/2025 09:49PM

Central 1 successfully deployed a fix to production at 1:15 p.m. PT (4:15 p.m. ET) resolving the incident.

IDENTIFIED 10 months ago - at 06/16/2025 07:15PM

Central 1’s technical team is implementing an emergency fix (CHG160705) at 6 p.m. PT (9 p.m. ET). After the fix has been implemented, the unsettled debits and credits will be posted to your organization's current account at Central 1.

An update for this incident will be posted on June 17th at 7 a.m. PT (10 a.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

IDENTIFIED 10 months ago - at 06/16/2025 05:41PM

Central 1’s technical team continues investigating the missing settlement value dated June 16th that is not posted to your Central 1 current account. The items appear in your current account as unsettled debits and credits

An update for this incident will be posted at 12 p.m. PT (3 pm ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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