Outage in Central 1

INC203492 - Atlantic credit unions CRA forms error

Resolved Minor

June 19, 2025 - Started 10 months ago - Lasted about 19 hours
Official incident page

Incident Report

Central 1 is aware that when Atlantic credit unions are trying to make a CRA payment in PaymentStream Direct (PSD), they are receiving an error message when they select the CRA form from the dropdown. This incident is not impacting any other Provinces' CRA forms in PSD. Central 1’s technical teams are investigating. An update for this incident will be posted at 11 a.m. PT (2 p.m. ET, 3 p.m. AT). Central 1 - Support@central1.com - 1.888.889.7878, press 1

Components affected

Central 1 Bill Payments

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/20/2025 11:43AM

The Atlantic credit unions can access CRA forms in PaymentStream Direct.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

IDENTIFIED 10 months ago - at 06/19/2025 07:08PM

Central 1’s Technical Team is working diligently to find a fix for the Atlantic credit unions' CRA issue. We are planning to have a fix implemented at 1 a.m. PT (4 a.m. ET, 5 a.m. AT).

An update for this incident will be posted tomorrow morning (June 20, 2025) at 5 a.m. PT (8 a.m. ET, 9 a.m. AT) or sooner if the incident has been resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

INVESTIGATING 10 months ago - at 06/19/2025 04:21PM

Central 1 is aware that when Atlantic credit unions are trying to make a CRA payment in PaymentStream Direct (PSD), they are receiving an error message when they select the CRA form from the dropdown.

This incident is not impacting any other Provinces' CRA forms in PSD.

Central 1’s technical teams are investigating.

An update for this incident will be posted at 11 a.m. PT (2 p.m. ET, 3 p.m. AT).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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