Outage in Central 1

INC203799 – Issues with tokens in User Management

Resolved Minor

June 23, 2025 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

There is currently an incident with User Management where new tokens cannot be assigned, as well as the status of existing tokens is not displaying correctly. The incident is not affecting existing users from using their valid soft or hard tokens. Our technical support team is investigating, and we will provide an update by 11:30 am PT (2:30 pm ET). Central 1 - Support@central1.com - 1.888.889.7878, press 1

Components affected

Central 1 Central1.com Central 1 Bill Payments

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/23/2025 05:26PM

This incident is now resolved. New tokens can be added, and existing token status is displaying correctly.

INVESTIGATING 10 months ago - at 06/23/2025 04:43PM

There is currently an incident with User Management where new tokens cannot be assigned, as well as the status of existing tokens is not displaying correctly. The incident is not affecting existing users from using their valid soft or hard tokens.

Our technical support team is investigating, and we will provide an update by 11:30 am PT (2:30 pm ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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