Outage in Central 1

INC207675 - LBC Duplicate AFT Items sent August 20th

Resolved Minor

August 21, 2025 - Started 8 months ago - Lasted about 19 hours
Official incident page

Incident Report

Payments Canada has notified Financial Institutions that Laurentian Bank sent duplicate transactions in their file in the afternoon exchange on August 20, 2025. We will continue to monitor this situation and provide updates as we receive information from Payments Canada. Central 1 - PaymentStream_Support@central1.com - 1.888.889.7878, option 1

Components affected

Central 1 Bill Payments

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/22/2025 02:56PM

Payments Canada has been advised that Laurention Bank has sent Error Corrections for the duplicate AFT transactions sent in error on August 20th.

Central 1 - PaymentStream_Support@central1.com - 1.888.889.7878, option 1

IDENTIFIED 8 months ago - at 08/22/2025 11:20AM

The latest update from Payments Canada is that Laurentian Bank is in the process of sending out Error Corrections for the duplicate transactions.

The timeframe for the Error Corrections is unknown.

We will continue to monitor this situation and provide an update when further information is received from Payments Canada.

Central 1 - PaymentStream_Support@central1.com - 1.888.889.7878, option 1

IDENTIFIED 8 months ago - at 08/21/2025 08:02PM

Payments Canada has notified Financial Institutions that Laurentian Bank sent duplicate transactions in their file in the afternoon exchange on August 20, 2025.

We will continue to monitor this situation and provide updates as we receive information from Payments Canada.

Central 1 - PaymentStream_Support@central1.com - 1.888.889.7878, option 1

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