Outage in Central 1

INC208723 - RESOLVED - Manuals on Client Centre not loading

Resolved Minor

September 12, 2025 - Started 7 months ago - Lasted about 1 hour
Official incident page

Incident Report

All manuals on the Client Centre are not loading. Users will receive an error that the site is not loading. This is affecting the Payments Solutions Manual, Originations Solutions Manual, Forge Manual, BC Manual and ON Manual. We’ll share our next with you by 1 p.m. PT (4 p.m. ET), or as soon as we have more information to report on. Thank you for your understanding as we work to resolve the issue. Central 1 - Support@central1.com - 1.888.889.7878, press 1

Components affected

Central 1 Central1.com Central 1 Bill Payments

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/12/2025 06:40PM

The incident has been resolved, and access to the manuals has been fully restored.

We appreciate your patience and understanding while our team worked to resolve this incident.

INVESTIGATING 7 months ago - at 09/12/2025 05:46PM

All manuals on the Client Centre are not loading. Users will receive an error that the site is not loading. This is affecting the Payments Solutions Manual, Originations Solutions Manual, Forge Manual, BC Manual and ON Manual.

We’ll share our next with you by 1 p.m. PT (4 p.m. ET), or as soon as we have more information to report on. Thank you for your understanding as we work to resolve the issue.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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