Outage in Central 1

INC208847 - Forms on Client Centre not loading

Resolved Minor
September 15, 2025 - Started about 3 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

Forms on the Client Centre are not loading. Users will receive the following error when attempting to access a form: {"success":false,"data":"You don't have enough permissions."} We’ll share our next update with you by 10:00 a.m. PT (1 p.m. ET), or as soon as we have more information to report on. Thank you for your understanding as we work to resolve the issue. Central 1 - Support@central1.com - 1.888.889.7878, press 1
Components affected
Central 1 Central1.com Central 1 Wire Transfers Central 1 Bill Payments
Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 09/15/2025 04:33PM

The incident has been resolved, and Forms access has been fully restored.

We appreciate your patience and understanding while our team worked to resolve this incident.

INVESTIGATING about 3 hours ago - at 09/15/2025 02:26PM

Forms on the Client Centre are not loading. Users will receive the following error when attempting to access a form:

{"success":false,"data":"You don't have enough permissions."}

We’ll share our next update with you by 10:00 a.m. PT (1 p.m. ET), or as soon as we have more information to report on. Thank you for your understanding as we work to resolve the issue.


Central 1 - Support@central1.com - 1.888.889.7878, press 1

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