Outage in Central 1

INC210022 - Intermittent login Issues for OIDC/AUTH Online Banking

Resolved Minor
October 06, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

The Central 1 team is actively investigating Oauth and OIDC to identify the root cause and assess the impact. We are conducting a thorough analysis of the systems involved and working toward resolving the issue. Thank you for your understanding and support during this incident. We will provide the next update by 9 a.m. PT (12 p.m. ET) providing you with the latest information about the incident and resolution. Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Components affected
Central 1 Critical/High Priority Incident Alert Central 1 INTERAC e-Transfers® (EMT)

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/06/2025 05:03PM

No further issues with online banking since the fix was applied at 8:20 am PT, resolving incident.

MONITORING about 1 month ago - at 10/06/2025 03:20PM

A fix has been applied and online banking should now be accessible for all platforms. We will continue to monitor the connection before fully resolving the issue. Thank you.

INVESTIGATING about 1 month ago - at 10/06/2025 02:13PM

The Central 1 team is actively investigating Oauth and OIDC to identify the root cause and assess the impact. We are conducting a thorough analysis of the systems involved and working toward resolving the issue.

Thank you for your understanding and support during this incident. We will provide the next update by 9 a.m. PT (12 p.m. ET) providing you with the latest information about the incident and resolution.

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

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