Outage in Central 1

INC210514 - Access Issues for PaymentStream Direct

Minor
October 16, 2025 - Started about 17 hours ago
Official incident page

Incident Report

Central 1 is aware some users are encountering errors when trying to access or use functions within PaymentStream Direct. We have initiated an immediate investigation. Our technical support teams are gathering data to determine the underlying cause.” The reliability of PaymentStream Direct is important for you and your customers. Therefore, we’re committed to keeping you informed about what is happening in a timely manner. We’ll share our next update with you by 2:30 P.m. PT (5:30 p.m. ET), or as soon as we have more information to report on. Thank you for your understanding as we work to resolve the issue. Central 1 - Support@central1.com - 1.888.889.7878, press 1
Components affected
Central 1 Bill Payments

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Latest Updates ( sorted recent to last )
INVESTIGATING about 14 hours ago - at 10/16/2025 11:16PM

Central 1 continues to investigate the issue where some users are encountering errors when trying to access or use functions within PaymentStream Direct.

Thank you for your understanding and support during this incident. We’ll share our next update with you tomorrow October 17, 2025 by 9:30 a.m. PT (12:30 p.m. ET), or as soon as we have more information to report on.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

INVESTIGATING about 16 hours ago - at 10/16/2025 09:44PM

Central 1 continues to investigate the issue where some users are encountering errors when trying to access or use functions within PaymentStream Direct.

Thank you for your understanding and support during this incident. We’ll share our next update with you by 4:00 p.m. PT (7:00 p.m. ET), or as soon as we have more information to report on.

INVESTIGATING about 17 hours ago - at 10/16/2025 08:30PM

Central 1 is aware some users are encountering errors when trying to access or use functions within PaymentStream Direct. We have initiated an immediate investigation. Our technical support teams are gathering data to determine the underlying cause.”

The reliability of PaymentStream Direct is important for you and your customers. Therefore, we’re committed to keeping you informed about what is happening in a timely manner. We’ll share our next update with you by 2:30 P.m. PT (5:30 p.m. ET), or as soon as we have more information to report on. Thank you for your understanding as we work to resolve the issue.


Central 1 - Support@central1.com - 1.888.889.7878, press 1

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