Outage in Central 1
INC210514 - Access Issues for PaymentStream Direct
Resolved MinorIncident Report
Central 1 is aware some users are encountering errors when trying to access or use functions within PaymentStream Direct. We have initiated an immediate investigation. Our technical support teams are gathering data to determine the underlying cause.”
The reliability of PaymentStream Direct is important for you and your customers. Therefore, we’re committed to keeping you informed about what is happening in a timely manner. We’ll share our next update with you by 2:30 P.m. PT (5:30 p.m. ET), or as soon as we have more information to report on. Thank you for your understanding as we work to resolve the issue.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
Components affected
Central 1 Bill PaymentsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/17/2025 08:56PM
PaymentStream Direct has remained stable and there have been no further reports of access issues. The incident will now be marked as resolved.
If you do encounter any issues, please reach out to Support.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
MONITORING
6 months ago - at 10/17/2025 04:20PM
At this time there are no reports of access issues with PaymentStream Direct. We will continue to monitor the application throughout today to ensure it is stable.
We will provide another update by 3 p.m. PT (6 p.m. ET), or sooner if there is any further information to provide.
INVESTIGATING
6 months ago - at 10/16/2025 11:16PM
Central 1 continues to investigate the issue where some users are encountering errors when trying to access or use functions within PaymentStream Direct.
Thank you for your understanding and support during this incident. We’ll share our next update with you tomorrow October 17, 2025 by 9:30 a.m. PT (12:30 p.m. ET), or as soon as we have more information to report on.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
INVESTIGATING
6 months ago - at 10/16/2025 09:44PM
Central 1 continues to investigate the issue where some users are encountering errors when trying to access or use functions within PaymentStream Direct.
Thank you for your understanding and support during this incident. We’ll share our next update with you by 4:00 p.m. PT (7:00 p.m. ET), or as soon as we have more information to report on.
INVESTIGATING
6 months ago - at 10/16/2025 08:30PM
Central 1 is aware some users are encountering errors when trying to access or use functions within PaymentStream Direct. We have initiated an immediate investigation. Our technical support teams are gathering data to determine the underlying cause.”
The reliability of PaymentStream Direct is important for you and your customers. Therefore, we’re committed to keeping you informed about what is happening in a timely manner. We’ll share our next update with you by 2:30 P.m. PT (5:30 p.m. ET), or as soon as we have more information to report on. Thank you for your understanding as we work to resolve the issue.
Central 1 - Support@central1.com - 1.888.889.7878, press 1
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